http://forum.synology.com/wiki/index.php/How_to_Reset_the_Synology_System
Sometimes you have to "reinstall" the firmware for the Synology NAS. I did it for a Synology box because there were problems that I could not fix. This is akin to having to re-install Windows. The instructions on this wiki page says that this reinstallation does not delete the data, but I made sure that the data was backed up anyway as it should be regardless.
I then hit the reset button until I heard a beep sound. I let go the paper clip. Then I hit the reset button again until I heard three more beeps. This did reset the firmware to a blank slate, requiring me to reinstall it.
The reinstallation worked. The NAS was back to normal operation. The existing data was kept intact.
There is another setting in the DSM where you can actually erase all data on all drives. It is not clear to me if this action will purge the firmware as well.
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